At Coastal Vibes, we’re committed to making your stay as relaxing and enjoyable as possible. To ensure a smooth experience, here’s a quick overview of the key services available during your time with us:

HOUSEKEEPING SERVICES

To maintain high standards of cleanliness and hygiene, housekeeping is mandatory and conducted every day. Guests are requested to cooperate in allowing our team to complete their daily routine.

• Timings: Daily from 10:00 AM to 5:00 PM
• Inclusions: Cleaning of rooms & bathrooms, and making up the beds
• Towels: Can be changed once a day on request
• Bed Linen: Changed once every 3 days
  
  

Please note: Utensil washing is not included in daily housekeeping. If you would like manual dishwashing, it can be arranged for an additional charge.

SAFETY & SECURITY

Your safety and peace of mind are a priority:

• The Villa is located in a residential neighbourhood and has CCTV cameras placed outdoors for surveillance
• While the location is a safe neighbourhood, please note that the villa does not have a security guard
  

Please Note:
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While we take every reasonable measure to ensure a secure environment, guests are solely responsible for their personal belongings. The management will not be held liable for any loss, theft, or damage to valuables during your stay.

We recommend keeping valuables locked in your luggage or using personal security measures as needed.

If you have any special requests or need assistance, please don’t hesitate to reach out to the caretaker or contact our guest services team.

KITCHEN

The Villa includes a compact, well-equipped kitchen for those who enjoy cooking while on vacation. It features essential appliances like a refrigerator, microwave, gas stove, and utensils. The adjoining dining space makes it easy to prepare and enjoy meals in a cozy, homelike setting.

MEALS 

Our Villa features a fully equipped kitchen that guests may use to prepare their own meals. 

We also have the option of ready made fresh meals to be delivered to your doorstep. The meals are local thali based cuisines in veg and seafood options, charges of which vary based on the option chosen.

Please note:

• Raw ingredient costs are not included and will be billed separately.

Additional service charges apply for meal preparation and will be communicated by our team upon request.

HOUSE RULES

GENERAL RULES

• Switch off lights, fans, and ACs when not in use
• No loud music after 8:00 PM
• Report any damages immediately – Charges may apply for repairs or replacements

NO SMOKING

• Smoking is strictly prohibited inside the Villa

Please note that Mangrove Stays will not be held responsible for any such actions taken by the management for deviation of rules. No refunds will be provided in the event of penalties or eviction due to rule violations.

CLEANLINESS & HYGIENE

• Daily housekeeping is mandatory – Guests are kindly requested to cooperate with the on-ground staff
• Kitchen waste must be segregated into wet and dry bins
• Other waste should be disposed of in dustbins placed in designated areas
• Sanitary waste must be disposed of in sanitary pouches provided in each washroom

EXPECTATIONS

• This is an Villa/home, not a hotel – please treat it with care and respect as you would your own home
• The Villa is located in a rural residential neighbourhood. Guests are expected to ensure decorum and respect the privacy of other residents
• While we aim to provide a seamless stay, occasional power cuts or water fluctuations may occur due to local infrastructure and more so, during inclement weather
• Wi-Fi is provided as a complimentary service, but speed and connectivity can vary depending on weather and usage
• Our team is available to assist you, but response times may vary slightly outside standard hours
• Please note that wildlife or insects may be present around due to the natural surroundings – we recommend keeping doors closed when not in use
• Housekeeping and staff are there to support your stay, but guests are expected to maintain general cleanliness and decorum

CANCELLATION & MODIFICATION POLICY

We understand that travel plans can shift. Here’s our policy to help guide any changes or cancellations:

Standard Cancellation Policy

• 100% refund if cancelled 30 days or more before check-in
• 75% refund if cancelled 15–29 days before check-in
• 50% refund if cancelled 7–14 days before check-in
• No refund if cancelled within 7 days of check-in
  

Peak Season & Blackout Date Policy

Please note that standard cancellation policies do not apply during peak holiday periods or blackout dates (such as major festivals, year-end holidays, and long weekends).

• All bookings during these periods are non-refundable and subject to specific terms communicated at the time of reservation.
• We recommend confirming the applicable cancellation terms before booking during these dates.

Refund Policy

• Refunds are calculated based on the total booking tariff, not on partial payments or advance amounts
• All refunds will be processed to the original payment method used at the time of booking
• It would take 3–5 business days for the refunded amount to reflect in your account, depending on your bank or payment provider

Date Modification

• One-time date change is allowed, subject to availability.
• Any difference in tariff due to seasonal pricing will be chargeable.
• Date changes must be requested at least 15 days prior to the original check-in date.
• Changes requested within 14 days of check-in will be treated as cancellations and the refund policy above shall be followed
  

Early Departures

• Unfortunately, no refunds can be provided for early check-outs once the stay has begun, as the dates are blocked exclusively for you

LAW & ORDER COMPLIANCE

• All guests must submit a valid government-issued photo ID with address at least 3 days prior to check-in
  
  • PAN cards are not accepted as valid ID proof
  • Foreign nationals must provide a copy of their passport & valid visa 
• Possession, use, or distribution of narcotics or illegal substances is strictly prohibited
• Weapons, fireworks, or any unlawful activity are not permitted on the premises
• Any behavior that disturbs the peace, safety, or comfort of others may lead to immediate eviction without refund
• Guests are expected to comply with all local laws and cooperate fully with authorities when required
• The management reserves the right to deny entry or evict any guest found violating these rules

INDEMNITY & LIABILITY

• Guests stay at the property entirely at their own risk
• The hosts, property owners, and complex management shall not be held liable for any injury, loss, theft, accident, or damage to personal property or persons during the stay
• Guests are responsible for the actions and behavior of their family members, friends, and visitors
• Any violation of rules, negligence, or unlawful activity may result in financial liability or eviction
• By confirming the booking, guests agree to indemnify and hold harmless the hosts, property owners, and complex management from any claims arising from their stay

Power, Internet & Water Supply Disclaimer

At Coastal Vibes, we are committed to offering you a comfortable and enjoyable stay. However, we kindly inform our guests of the following:

• Power Supply: While inverter backup systems are in place, occasional power cuts may occur due to external factors related to the local grid.
• Internet Connectivity: Wi-Fi is provided for guest use; however, internet speed and stability may vary depending on service provider performance and weather conditions.
• Water Supply: Water pressure or availability may occasionally fluctuate due to government supply issues or infrastructure constraints.
  

These are infrequent but possible occurrences in the region and are beyond the control of the property management. Guests are kindly requested to be understanding and patient should such situations arise.