HOUSE RULES

[ { "question": "Is the property inside a gated complex?", "answer": "Yes, Clove is a 2 BHK apartment located within a secure gated complex." }, { "question": "Does the property have access to a pool?", "answer": "The property as well as the complex does not have a pool" }, { "question": "Is the beach at a walking distance?", "answer": "Yes, it would take approximately 6-8 minutes by walk to Benaulim beach" }, { "question": "Is the internet connectivity fast & stable for working remotely?", "answer": "We have a 150 MBPS internet connection perfectly suitable for remote work and browsing. However, as common across Goa, fluctuations may arise in the connectivity" }, { "question": "Is the property wheelchair accessible?", "answer": "Yes, Clove is accessible by wheelchair with the flat located on the ground floor." }, { "question": "Do all the rooms have attached washrooms?", "answer": "One bedroom has an attached bathroom while the other has one located outside adjoining the living room" }, { "question": "Does the property have a power back-up?", "answer": "Yes, the apartment has limited power backup (inverter) to support essentials during short and moderate outages. ACs shall not function through the mentioned backup facility" }, { "question": "Can events be hosted in the property?", "answer": "We do not permit events or parties at Clove, as the apartment is located within a peaceful, gated residential complex.\n\nSmall celebrations such as birthdays or anniversaries may be considered, but only with prior approval from our team. Additional charges may apply." }, { "question": "Can decorations be done for celebrations?", "answer": "Movable decorations may be allowed only inside the apartment with prior approval. However, decorations on walls, furniture, or any surface that may cause damage are strictly not permitted. Please coordinate with us in advance to ensure all decor plans comply with property guidelines." }, { "question": "Will there be a caretaker to assist us during the stay?", "answer": "While there is no live-in caretaker at Clove, one of our trusted team members will be assigned to assist you with housekeeping duties during your stay.\n\nThey will visit the apartment at designated times to ensure cleanliness and attend to any basic service needs. Should you require additional assistance, our team is always just a call or message away." }, { "question": "Is breakfast or any meal included as part of the stay?", "answer": "All meals including breakfast, lunch, dinner and snacks can be arranged in-house. Extra charges will be applicable depending on the meals. Guests are requested to check with our team beforehand." }, { "question": "Is there any flexibility with check-in & check-out times?", "answer": "While the standard check-in time is 2:00 PM and check-out is at 11:00 AM, early check-in may be possible subject to availability and could incur an additional charge. Late check-outs will be charged for an entire night, as the calendar must be blocked to prevent new bookings." }, { "question": "Does the property have a baggage drop facility?", "answer": "We have a baggage drop facility for guests at a common storage facility located a kilometre away. Please note that extra charges shall apply for availing the facility. The storage is accessible only from 9 AM to 6 PM." }, { "question": "Are pets allowed in the property?", "answer": "Pets are not allowed in this property." }, { "question": "Is there private parking that comes with the property?", "answer": "Yes, there is one private parking space for the apartment." }, { "question": "Is the property located in a quiet neighbourhood?", "answer": "The property is located in a peaceful neighbourhood, ideal for a relaxing stay." }, { "question": "Is alcohol consumption allowed?", "answer": "Yes, alcohol consumption is permitted within the property." }, { "question": "Is smoking allowed?", "answer": "Smoking is not allowed in the property. As the property does not have a balcony, one may smoke in the outdoors on the ground floor" }, { "question": "Is loud music allowed?", "answer": "Music is permitted at moderate volume. Loud music or outdoor speakers are not allowed after 8 PM to respect the neighborhood." }, { "question": "Will there be submission of IDs required?", "answer": "Yes, submission of valid government-issued ID proof is mandatory for all guests. Only digital copies are accepted and must be submitted at least 3 days prior to check-in, in accordance with local regulations." }, { "question": "Are unmarried couples allowed?", "answer": "Yes, unmarried couples are welcome. All guests are required to submit valid government-issued ID proofs digitally at least 3 days prior to check-in." }, { "question": "Is the place LGBTQ+ friendly?", "answer": "Yes, the property is LGBTQ-friendly. We welcome guests of all identities and orientations, and are committed to providing a safe, respectful, and inclusive environment for everyone." }, { "question": "Is there a minimum stay period required?", "answer": "The minimum stay period is 2 nights. However, it may be higher during peak seasons or busy periods. Please feel free to check availability for your specific dates." }, { "question": "Are pick-up & drop services provided from airport & railway stations?", "answer": "Yes, pick-up and drop-off services from the airport and railway stations are available upon request. Please note that these services are chargeable and can be arranged in advance with your travel details." }, { "question": "Are self drive vehicles available & facilitated?", "answer": "Self-drive vehicles are available in the vicinity and can be easily found online, where you can check the credibility of vendors. Please note that we do not directly facilitate this service, but guests are welcome to choose the vendor and vehicle of their choice." }, { "question": "Is Uber & Ola available for local transportation?", "answer": "In Goa, Uber and Ola are not available. However, you can opt for Goa Miles, an app-based cab rental service initiative by Goa Tourism. Alternatively, we can assist you in arranging private cabs for your convenience. Just let us know your requirements!" }, { "question": "Do Swiggy & Zomato deliver at the location?", "answer": "Yes, both Swiggy and Zomato deliver to the Benaulim area from restaurants & kitchens around." }, { "question": "Are there restaurants located at a walking distance?", "answer": "Yes, there are several restaurants located within walking distance from the property, offering a variety of local and international cuisines for you to explore and enjoy." }, { "question": "Do BlinkIt & Instamart deliver at the location?", "answer": "Instamart offers delivery services in Benaulim, Goa." }, { "question": "Are supermarkets & convenience stores located nearby?", "answer": "Yes, there are supermarkets and convenience stores located nearby, making it easy to stock up on essentials during your stay. You’ll find options within a short walking or driving distance from the property." }, { "question": "Are medical facilities available nearby?", "answer": "Yes, there are medical facilities available nearby, including the Primary Health Center in Colva, which offer emergency services and general healthcare. Additionally, there are 24-hour pharmacies for any immediate medical needs. For more comprehensive care, one may need to go to Madgaon, which is about a 20-minute drive away." }, { "question": "Can partial payments be made to confirm bookings?", "answer": "Bookings are confirmed only upon receiving 100% payment in advance. This ensures that your reservation is secured and guarantees your stay." }, { "question": "Can taxes be skipped and the payment be done in cash?", "answer": "Cash payments are not accepted. Only digital payment methods, including net banking, credit/debit cards, and UPI, are allowed. Additionally, taxes cannot be skipped, as we are 100% compliant with GST regulations, and all payments will include the applicable taxes." }, { "question": "Are any discounts available for long-term stays?", "answer": "Discounts are available for both week-long and month-long stays. For specific discount codes and offers, please check with our reservations team, and they will be happy to assist you with the details." } ]