At Casa Toledo, we’re committed to making your stay as relaxing and enjoyable as possible. To ensure a smooth experience, here’s a quick overview of the key services available during your time with us:

‍HOUSEKEEPING SERVICES

To maintain high standards of cleanliness and hygiene, housekeeping is mandatory and conducted every day. Guests are requested to cooperate in allowing our team to complete their daily routine.

• Timings: Daily from 10:00 AM to 5:00 PM
• Inclusions: Cleaning of rooms & bathrooms, and making up the beds
• Towels: Can be changed once a day on request
• Bed Linen: Changed once every 3 days
• Pool Towels: Provided once at check-in
  

Please note: Utensil washing is not included in daily housekeeping. If you would like manual dishwashing, it can be arranged for an additional charge.

CARETAKER SERVICES

A dedicated caretaker is available to assist you with day-to-day needs:

• Timings: On-site from 8:00 AM to 8:00 PM
• Location: Resides in quarters adjoining the parking area
• Additional Support: The caretaker can also prepare meals upon request, for an additional service charge
  

‍COMPLIMENTARY BREAKFAST

We are pleased to offer complimentary breakfast as part of your stay. Details on the breakfast menu and timings can be found in the Kitchen & Meals section

SAFETY & SECURITY

Your safety and peace of mind are a priority:

• The villa is located in a secure gated complex with 24/7 security surveillance
• The property is entirely private for guest use only
  

‍Please Note:
While we take every reasonable measure to ensure a secure environment, guests are solely responsible for their personal belongings. The management will not be held liable for any loss, theft, or damage to valuables during your stay.

We recommend keeping valuables locked in your luggage or using personal security measures as needed.

If you have any special requests or need assistance, please don’t hesitate to reach out to the caretaker or contact our guest services team.

KITCHEN

Designed with modern modular functionality, the kitchen at Casa Toledo is not just a place to prepare meals—it’s crafted for convenience, efficiency, and ease of use. Fully equipped with contemporary appliances and ample storage, it’s perfect for everything from quick breakfasts to elaborate dinners.

Whether you're cooking for the family or bringing in a private chef, this space supports it all with style and practicality.

MEALS & BARBEQUE

COMPLIMENTARY BREAKFAST

Guests are kindly requested to choose one of the following options for their complimentary breakfast:

1. Masala Omelette with butter toast
2. Upma or Poha with boiled eggs
3. Aloo, Gobi, or Pyaaz Paratha served with curd, butter & pickle
4. Vegetable Sandwich
5. Egg Bhurji with plain paratha
6. Poori with aloo-tamatar bhaji
   

Each breakfast choice includes one cup of tea or coffee.

Please Note:

‍Only one option may be selected for the entire group. Additional items beyond the selected complimentary breakfast will incur extra charges.

LUNCH & DINNER

Our villa features a fully equipped kitchen that guests may use to prepare their own meals.
Alternatively, guests may opt for our team’s assistance in preparing lunch and/or dinner.

This service includes:

• Procuring raw ingredients on a cost-to-cost basis
• Meal preparation by our caretaker
• Utensil washing
  

‍Please note:

• Raw ingredient costs are not included and will be billed separately.
• Additional service charges apply for meal preparation and will be communicated by our team upon request.
  

‍BARBEQUE SESSIONS

• Setup Cost: ₹1,770 (includes grill and charcoal setup)
  

If guests would like the team to assist with marination and grilling, please check with our team for the applicable service charges before opting.

HOUSE RULES

GENERAL RULES

‍‍

• Switch off lights, fans, and ACs when not in use
• No loud music after 9:00 PM
• Report any damages immediately – Charges may apply for repairs or replacements
  ‍

NO SMOKING
‍

• Smoking is strictly prohibited inside the villa
• One may smoke in the balconies or verandah
  ‍

POOL RULES
‍

• Shower before entering the pool
• Appropriate swimwear is required
• Food and drinks are not allowed inside the pool
• No lifeguard on duty – Swim and use the pool at your own risk
  ‍

CLEANLINESS & HYGIENE
‍

• Daily housekeeping is mandatory – Guests are kindly requested to cooperate with the on-ground staff
• Kitchen waste must be segregated into wet and dry bins
• Other waste should be disposed of in dustbins placed in designated areas
• Sanitary waste must be disposed of in sanitary pouches provided in each washroom
  ‍

EXPECTATIONS
‍

• This is a private villa, not a hotel – please treat it with care and respect as you would your own home
• The villa is located in a new gated complex, and civil works may be ongoing at nearby villas during the day. However, this does not interfere with your privacy or overall experience
• While we aim to provide a seamless stay, occasional power cuts or water fluctuations may occur due to local infrastructure
• Wi-Fi is provided as a complimentary service, but speed and connectivity can vary depending on weather and usage
• Our team is available to assist you, but response times may vary slightly outside standard hours
• Please note that wildlife or insects may occasionally be present due to the natural surroundings – we recommend keeping doors closed when not in use
• Housekeeping and staff are there to support your stay, but guests are expected to maintain general cleanliness and decorum

CANCELLATION & MODIFICATION POLICY

We understand that travel plans can shift. Here’s our policy to help guide any changes or cancellations:

Standard Cancellation Policy
‍

• 100% refund if cancelled 30 days or more before check-in
• 75% refund if cancelled 15–29 days before check-in
• 50% refund if cancelled 7–14 days before check-in
• No refund if cancelled within 7 days of check-in
  ‍
  

Peak Season & Blackout Date Policy

Please note that standard cancellation policies do not apply during peak holiday periods or blackout dates (such as major festivals, year-end holidays, and long weekends).

• All bookings during these periods are non-refundable and subject to specific terms communicated at the time of reservation.
• We recommend confirming the applicable cancellation terms before booking during these dates.
  ‍

Refund Policy
‍

• Refunds are calculated based on the total booking tariff, not on partial payments or advance amounts
• All refunds will be processed to the original payment method used at the time of booking
• It would take 3–5 business days for the refunded amount to reflect in your account, depending on your bank or payment provider

Date Modification
‍

• One-time date change is allowed, subject to availability.
• Any difference in tariff due to seasonal pricing will be chargeable.
• Date changes must be requested at least 15 days prior to the original check-in date.
• Changes requested within 14 days of check-in will be treated as cancellations and the refund policy above shall be followed
  

Early Departures
‍

• Unfortunately, no refunds can be provided for early check-outs once the stay has begun, as the dates are blocked exclusively for you

REFUNDABLE SECURITY DEPOSIT

A refundable security deposit of INR 20,000/- is required for all bookings.

• This deposit is collected prior to or at the time of check-in
• It is held against any damages, breakages, or violation of house rules during the stay
• The full amount is refunded within 3–5 business days after check-out, provided the property is returned in good condition
• Payment for the security deposit is accepted via UPI or Net Banking only
• In case of damages exceeding INR 20,000/-, the additional amount will be recovered separately from the guest

LAW & ORDER COMPLIANCE

• All guests must submit a valid government-issued photo ID with address at least 3 days prior to check-in
  
  • PAN cards are not accepted as valid ID proof
  • Foreign nationals must provide a copy of their passport & valid visa 
• Possession, use, or distribution of narcotics or illegal substances is strictly prohibited
• Weapons, fireworks, or any unlawful activity are not permitted on the premises
• Any behavior that disturbs the peace, safety, or comfort of others may lead to immediate eviction without refund
• Guests are expected to comply with all local laws and cooperate fully with authorities when required
• The management reserves the right to deny entry or evict any guest found violating these rules

INDEMNITY & LIABILITY

• Guests stay at the property entirely at their own risk
• The hosts, property owners, and complex management shall not be held liable for any injury, loss, theft, accident, or damage to personal property or persons during the stay
• Guests are responsible for the actions and behavior of their family members, friends, and visitors
• Any violation of rules, negligence, or unlawful activity may result in financial liability or eviction
• By confirming the booking, guests agree to indemnify and hold harmless the hosts, property owners, and complex management from any claims arising from their stay
  ‍

Power, Internet & Water Supply Disclaimer

At Casa Toledo, we are committed to offering you a comfortable and enjoyable stay. However, we kindly inform our guests of the following:

• Power Supply: While backup systems are in place, occasional power cuts may occur due to external factors related to the local grid.
• Internet Connectivity: Wi-Fi is provided for guest use; however, internet speed and stability may vary depending on service provider performance and weather conditions.
• Water Supply: Water pressure or availability may occasionally fluctuate due to government supply issues or infrastructure constraints.
  

These are infrequent but possible occurrences in the region and are beyond the control of the property management. Guests are kindly requested to be understanding and patient should such situations arise.